Whatever your transportation needs, call us. If we don't own the right vehicle, we'll help you find it!
I have a balance due on my date. How can I pay?
For all events, we accept cash/check or charge cards with the following restrictions. Checks, money orders and cashiers checks are accepted if received by us at least 15 days in advance of your event. ALL balances due the day of your event are to be CASH ONLY. Credit cards are accepted up to 2 days in advance. Credit cards also incur a 3% STC charge.
Can I bring my own alcohol?
Yes, of course, in any limousine, Trolley, & Limo Bus. All vehicles are equipped with coolers and ice. Alcohol is NOT in sedans or non-stretch vehicles. The legal definition is that there must be a divider between the chauffeur and the passengers. NO RED WINE is allowed due to the staining possibilities. Remember, you are in a moving vehicle, and it is not the chauffeurs fault that he hit the brakes, and you spilled your beverage.
Underage drinking cannot be tolerated. If at any point, a minor is in possession of alcohol, or appears intoxicated, the transfer will be terminated immediately, and parents must come and take charge of the minor. If a parent is not available, the local police will be called, and the entire group discharged from the vehicle.
If at any time anyone possesses any illegal drugs, the trip will be immediately terminated, and if there is any dispute at all, the police will be called.
Can we smoke in the vehicle?
All of our vehicles are NON-smoking.
Can we eat in the vehicle?
For any food that is brought into the limo, there is an automatic standard $50 cleanup fee. You are responsible for any additional cleanup fees associated with damage or cleanup above and beyond the norm. (sweeping and vacuuming) Certain foods, such as pizza, or anything that can cause major stains, are not allowed. If you choose to bring sandwiches, etc. into the limo, it is in everyone's best interest to not bring ketchup, mustard, mayonnaise, etc. to avoid any additional cleanup fees.
How many people can I squeeze in your limo?
A super-stretch Lincoln limousine, the standard vehicle in the limousine industry, holds up to 8 passengers. It is also INSURED for up to 8 passengers. If a company overloads a vehicle, and has an accident, you simply will be out of luck if you need to collect damages. Also, you need to take into consideration the comfort level of yourself and the other passengers. Those companies that will "squeeze" more than the legally allowed amount of people into a vehicle aren't taking into consideration dress sizes, elbow room, or varying sizes of the passengers.
We will NEVER overload a vehicle; we have capacity for up to 34 passengers in a single vehicle. We advertise all of our vehicles based on the DOT rating that the manufacturer follows. DOT states that there is 18" of space for each passenger to sit, and uses an average of 150 lbs. per passenger.
Am I guaranteed the vehicle stated on my contract?
Once a contract is confirmed, and signed by us, the vehicle stated is 100% guaranteed. If for some reason, your specific vehicle cannot be provided, we will call immediately, explain the vehicles available for substitution, and you have the choice of accepting another vehicle, or voiding the contract and receiving a full refund of your deposit.
How much do I need for a deposit?
There is a one (1) hour minimum payment required for all weddings, proms, and other hourly charters, or 50% for lengthy charters. 50% is required for all bachelor(ette) parties, concerts, and point to point services.
What is your cancellation policy?
All cancellations MUST BE IN WRITING, either by email, fax or registered letter. All deposits are NON-refundable. Wedding and Prom cancellations must be submitted in writing by certified mail ninety (90) days prior to the date of service, or the full balance on the contract is due.
Can I change/downsize/upsize the vehicle on my contract?
Yes, but your original deposit will be forfeited, and a new deposit will be required.
"We have gone to and from ... on numerous occasions with your service, and your drivers are always prompt and courteous. Your vehicles are always clean and include little extras like beverages and a newspaper. I am sure you are ruining it for other limousine companies."
- Brian C
Do additional stops cost extra?
On hourly packages, such as weddings, there are no additional charges for extra stops. This includes taking Home to church, to pictures, stopping at home, to the reception, etc. This does NOT apply if you want to use the vehicle as a shuttle service or to tour around with no specific destinations in mind. We do not 'Cruise' aimlessly in any of the vehicles. 'Picture Packages' where we pick up after the ceremony to drive around only for pictures will incur extra fuel/location charges. The rates will be determined by the distance between, or the amount of extra time they consume. Call for specifics.
Is there a charge for waiting time?
We always allow up to a 10 minute grace period to gather your group together. After 10 minutes, you are billed in half hour increments for waiting time, starting at the original pickup time.
What if we decide we want the car for a longer period of time?
As long as the vehicle isn't scheduled to be somewhere else, we will gladly extend the length of your event. This is completely dependent upon scheduling. The best rule is to schedule for as long as you feel you may need the vehicle, but there is no refund for unused time, so being punctual counts.
What if someone throws up or damages the interior/exterior of the vehicle?
The passenger making the reservation is responsible for the entire group. Any damages are the responsibility of the individual renting the limousine. So are any legal fees and court costs associated with trying to collect.
Cleanups involving professional carpet shampooing, such as vomit, START at $250.00. Rips and tears START at $200.00. The final total will be assessed after billing is received, and lost time is figured. Other damages will be billed in full including lost time and any travel back and forth to coach builders if needed.
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No Time Charge While You Are in the Dance!
"We used Absolute Dream Limousine for our December wedding and couldn't have been happier! The driver was very professional and showed up... " Read Full Review
"Absolute Dream Limo was perfect! Dan was super easy to work with and made scheduling our day go smoothly. They were so accommodating and... " Read Full Review
"We used ADLSS for our wedding (11/18/17) and were extremely pleased with the experience from start to finish. Dan was helpful and.. " Read Full Review
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